At Imagining Events we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about individuals, how we use it and how we keep it secure.
We may change this policy from time to time, so please check back occasionally to ensure you are up to date with any changes.
Any questions about this policy and our privacy practices should be directed via email to
How Do We Collect Information From You?
We obtain information about you in a number of ways:
We collect information through your use of our website; when you use one of our enquiry forms, or subscribe to our newsletter.
We collect information through third party websites. If this is the case, we only collect your email address and, where possible, we ensure this is a company email address that doesn’t include your name.
We collect information through email correspondence or over the phone when you enquire and book a service with us.
We also collect information through a feedback form in person on the day of your booking.
More information about what information we collect and how we use it is detailed below.
What Type of Information Is Collected From You?
The personal information we collect might include your name, email address, and location. If you are contacting us to enquire about booking a service, you are contractually obliged to provide us with this information.
How Is Your Information Used?
We may use your information to:
Process an enquiry you have made (as a contractual obligation)
Process a booking you have confirmed (as a contractual obligation)
Carry out our obligations arising from any contracts entered into by you and us (as a contractual obligation)
Send you communications which you have requested and that may be of interest to you. These may include information about our new and current services, updates to our services, offers/promotions and news (through consent)
Send you marketing communications about our products and services (as a legitimate interest)
Promote our business online through testimonials (as a legitimate interest)
Who Has Access To Your Information?
We will not sell or rent your information to third parties.
We use the e-commerce marketing automation website MailChimp to send out our newsletter and marketing emails. If you subscribed to our newsletter (via our website subscribe button or via our feedback form provided in person), your name and email address will be shared with MailChimp. No other personal information will be shared with any other third parties.
How Long Will Your Information Be Retained?
In regards to marketing communications via email, we will retain your information until you withdraw your consent for us to use your email address.
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us you can unsubscribe at any time using the details at the bottom of our MailChimp emails. Alternatively, send us an email with the subject line ‘unsubscribe’ to firstname.lastname@example.org.
You have a choice about whether or not you wish for your personal data to be used in our promotional material online. You can opt out of this at any time, by emailing us at
If you feel we do not comply with General Data Protection Regulations you have the right to lodge a complaint with a supervisory authority.
How You Can Access And Update Your Information
The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at email@example.com.
Security Precautions In Place To Protect The Loss, Misuse Or Alteration Of Your Information
When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (such as information input into our enquiry form on our website) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.
Use Of 'Cookies'
Review Of This Policy
We keep this Policy under regular review. This Policy was last updated in June 2020.